Privacy Statement

Last Updated: October 19, 2025

At Travel Hub SVG, your trust means everything to us. Whether you’re booking your next island getaway or partnering with us as a property owner, we’re committed to protecting your personal information and ensuring your privacy is respected at every step.

1. Who We Are?
Travel Hub SVG is a St. Vincent–based tourism and property management platform designed to connect travelers with authentic local experiences. We provide booking, accommodation, transportation, tour, and property management services across St. Vincent & the Grenadines.

2. Information We Collect
We collect information when you use our website, mobile services, or contact us directly:
– Personal Details: Name, email, phone number, and address.
– Booking Details: Dates of stay, property preferences, and travel requests.
– Payment Information: Processed securely through trusted third-party payment providers.
– Property Information (for owners): Listing details, availability, and financial data necessary for account management.
– Device & Usage Data: IP address, browser type, and browsing activity to improve site performance and security.

3. How We Use Your Information
Your data helps us:
– Process bookings and reservations efficiently
– Provide customer and guest support 24/7
– Communicate confirmations, updates, and service-related messages
– Manage property listings and owner accounts
– Personalize your experience based on preferences and prior interactions
– Improve website functionality, user experience, and marketing effectiveness We may use non-identifiable, aggregated data for analytical purposes to improve our services.

4. Legal Basis for Processing
We process personal data under these conditions:
– Contractual necessity (to fulfill bookings and property services)
– Consent (for newsletters or marketing communications)
– Legitimate interests (to prevent fraud, maintain security, and improve service quality)
– Legal obligations (when required by regulatory authorities)

5. Data Sharing
We share information only when necessary to deliver our services:
– With accommodation providers, tour operators, or transport partners to fulfill your bookings
– With payment processors for secure transactions
– With service providers (IT, analytics, or marketing platforms) that assist our operations under confidentiality agreements
– When legally required to comply with investigations or government requests Travel Hub SVG does not sell or trade your personal information to any third party.

6. Data Retention
We retain your personal data only for as long as necessary to fulfill our business or legal obligations, such as financial recordkeeping and dispute resolution. Once no longer required, your data is securely deleted or anonymized.

7. Your Rights
Depending on your location, you have the right to:
– Access and request a copy of your personal data
– Correct or update inaccurate information
– Request deletion (“right to be forgotten”)
– Withdraw consent for marketing communications at any time

To exercise your rights, contact [email protected] or [email protected] with the subject line “Data Request.”

8. Cookies & Tracking Technologies
Our website uses cookies and similar tools to enhance performance and improve your experience.
You can adjust cookie settings in your browser, though some features may not function as intended.

9. International Data Transfers
If your data is transferred outside your country, we ensure it is protected under appropriate legal safeguards consistent with data protection laws.

10. Data Security
We apply strict administrative, technical, and physical measures to protect your data against unauthorized access, loss, or misuse. All transactions are processed using secure, encrypted connections.

11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. Updates will be posted on this page with the new effective date.

12. Contact Us
For questions, feedback, or privacy concerns, please reach out to us at:

Email: [email protected] or [email protected]
Website: www.travelhubsvg.com
Instagram: Travelhubsvg
Facebook: Travelhubsvg
LinkedIn: Travel Hub SVG
Phone: +1 (784) 493-6692
Phone: +1 (784) 432-0657